Dear valued customers,
I am writing to apologize for the subpar experience some of you may have had with my company during my recent absence. Unfortunately, it has come to my attention that my management team failed to meet the high standards I strive to maintain, and for that, I am truly sorry.
As the owner/founder of Autoninjas , I take full responsibility for the mistakes made and the impact it had on your experience with my company. I understand that trust has been broken, and I want to assure you that I have taken immediate action to rectify the situation and prevent such incidents in the future.
**What Went Wrong**
During my absence, my management team failed to effectively mention specific areas where they fell short, e.g., communication, customer service, quality control. This resulted in specific issues, e.g., delayed responses, poor service, quality issues. I want to assure you that I am taking steps to address these issues and ensure that my customers receive the level of service and quality they deserve.
**Our Commitment to Improvement**
In light of these events, I am implementing the following changes to ensure that my customers receive the best possible experience:
* Enhanced training for my technical team to ensure they are equipped to handle responsibilities in my absence
* Improved communication channels to ensure seamless interaction between my team and customers
* Strengthened quality control measures to prevent similar issues in the future
**A Sincere Apology and a Promise to Do Better**
Once again, I apologize for the inconvenience and disappointment caused by my company's shortcomings. I want to assure you that I value your business and appreciate your loyalty. I will work tirelessly to regain your trust and provide the level of service and quality you expect from me.
If you have any concerns or feedback, please do not hesitate to reach out to me directly. Your input is invaluable in helping me improve and provide better services.
Thank you for your understanding and continued support.
Sincerely,
Paul
Autoninjas
2025-06-13
I will not recommend these guys work on your car first of all the had more then enough time to work on my car to replace a clutch cable and brakes it took 3 days to do that but thats not the problem they said my car was done and it wasn’t i drove my car home the engine light came on and the whole motor was making a noise all the way home i stopped at home and all the oil dumbed out my car on my driveway and when i asked if they going to clean it i was told must they lick up the oil very unprofessional service and extremely rude owner i would rather go to someone else this guy doesn’t deserve our business go to someone that takes pride in their work.
2024-11-26
2023-09-24
Hi Marc thank you for your review.
Firstly we did not know you had a issue with your vehicle. We you contacted us this morning for the first time, we told you that we will investigate the issue and resolve it for you. You said the following "Don't care they are your guys, don't contact me again". How can we resolve an issue if you don't want us to?
Now you say we did not get back to you? That is a lie sir, you have been unreasonable all morning when we tried to resolve your issue, it would seem that you never had a issue to begin with that's why you did not want us to investigate your claims.
We wish you all the best.
Kind regards
Autoninjas
2022-02-08
OK, this ou is more of a rip off artist than a mechanic, was not punctual, was not able to fix it diagnosr the problem, charged for me things he hadn't done, (new sparks, and the origunal ones were just put back) the car came back with added problems and then he wouldn't follow up after and is now ignoring me, what a SCAM ARTIST. DO NOT USE!!!
2022-02-08
Excellent service, very reasonable quote received. Will definitely recommend and make use of their services in future.
2021-10-24
2021-05-03
~ Defination Ndodengaziyo 2019-08-30
